Help

When you check out, your order is with that shop, not with Searchbox. Items from different shops have separate checkouts and arrive separately.

On the Searchbox marketplace you pay by cash on delivery, where the shop offers it. Online card payment isn’t available on the marketplace yet. Never pay a shop through a link sent by message or social media for a Searchbox order.

Each shop states where it delivers and its delivery charges. The shop confirms the final charge before you order. “Shop based in” shows where a shop is, not where it delivers.

1. Contact the shop first through your order. Most problems are solved quickly.
2. If the shop doesn’t answer within 3 days, or you can’t agree, contact Searchbox with your order number and photos.
3. We look at both sides and can restrict a shop that breaks our rules. Searchbox doesn’t hold your money, so refunds come from the shop.

Only buyers with a completed order can review a shop or product. Shops can’t buy, edit or remove reviews.

Request a return from your order page within 14 days of delivery, with photos if they help. The shop must offer a replacement or a refund for its mistake and pays to collect the item.

Some shops accept returns of unused items in their original packaging. Check the shop’s policy before you order.

• Personalised or made-to-order items, unless they arrive faulty or not as described.
• Food, opened beauty products and other items that can’t be resold for hygiene reasons.

Refunds come from the shop, back the way you paid. For cash on delivery the shop arranges a cash or bank refund with you. A shop saying it has refunded you isn’t proof; contact us if a refund doesn’t arrive.

• Medicines, prescription drugs, supplements with health claims and medical devices.
• Weapons, ammunition, explosives and fireworks.
• Alcohol, tobacco, vapes and drugs.
• Counterfeit, replica or stolen goods, and anything that copies someone else’s brand.
• Live animals, wildlife products and protected species.
• Adult content, gambling, and services or digital codes.

• Mobile phones: only TRCSL type-approved models.
• Baby products: only items that meet the applicable safety rules.
• Packaged and made-to-order food: needs the right food permits, ingredients and allergen information.
• Gemstones and gold jewellery: accurate descriptions of materials and treatments.

Searchbox can pause a listing or shop that breaks these rules. See something that shouldn’t be here? Tell us.

• Account details: your name, email address and password (stored securely, never in plain text).
• For sellers: business details, used only to check that a shop is a real business. Private details are never shown publicly.
• Your cart and saved items, kept with your account or your browser session.
• When ordering opens: your delivery address and phone number, shared only with the shop you buy from.

• We don’t sell your information.
• Voice search runs on your device. Your voice isn’t sent to Searchbox or recorded.
• We don’t use advertising trackers. This preview uses only the cookies needed to keep you signed in and remember your cart.

You can update your details in your account. To get a copy of your information or delete your account, contact us.

Searchbox is a marketplace. Shops sell their own products and are responsible for their listings, delivery and returns. Searchbox runs the website, checks sellers and handles disputes under these rules.

• Give accurate delivery details and be available to receive cash-on-delivery orders.
• Leave honest reviews only for orders you received.

• List only items you have the right to sell, described accurately, with real photos and prices.
• Follow the prohibited items rules and your own published delivery and returns terms.
• Plans and add-ons are billed by Searchbox separately from your sales. Searchbox takes no commission on your sales.

Keep your password private. We can pause accounts or listings that break these terms, and we tell you why.