Contact us

We’re a small team in Sri Lanka. Pick what your question is about and we’ll point you to the fastest way to sort it.

A problem with an order

Contact the shop first from your order page. If that doesn’t solve it within 3 days, write to us with your order number and photos.
Sign in to see your orders
Returns and refunds

Each shop has its own returns policy. Check what applies before you contact the shop.
Read the returns rules
You sell on Searchbox

Open a support case from your seller dashboard. You can follow the replies there.
Sign in to sell
Report a listing or shop

Something that breaks our rules, looks fake or shouldn’t be sold? Tell us the shop or product name and what’s wrong.
See what isn’t allowed
Your account and privacy

To change your details, use your account page. For a copy of your information, or to close your account, email us from the address on your account.

Privacy

Email Searchbox

Include your order number or shop name. Never send passwords or full card details.

Support email: to be confirmed before launch.