Buying on Searchbox
Searchbox brings Sri Lanka’s home-based businesses and small shops together. Each seller sells, packs and delivers their own products.
Plain-language guide, being finalised with our lawyer before launch. It isn’t a legal agreement yet.
Read the full Buyer Terms: Orders, Delivery, Returns and RefundsThe complete text in Legal & agreements, with every version kept.
Who you buy from
Each shop sells, packs and delivers its own products.
When you check out, your order is with that shop, not with Searchbox. Items from different shops have separate checkouts and arrive separately.
Paying
Cash on delivery for now.
On the Searchbox marketplace you pay by cash on delivery, where the shop offers it. Online card payment isn’t available on the marketplace yet. Never pay a shop through a link sent by message or social media for a Searchbox order.
Delivery
Areas, times and fees are shown before you order.
Each shop states where it delivers and its delivery charges. The shop confirms the final charge before you order. “Shop based in” shows where a shop is, not where it delivers.
If something goes wrong
Contact the shop, then Searchbox if it isn’t sorted.
- Contact the shop first through your order. Most problems are solved quickly.
- If the shop doesn’t answer within 3 days, or you can’t agree, contact Searchbox with your order number and photos.
- We look at both sides and can restrict a shop that breaks our rules. Searchbox doesn’t hold your money, so refunds come from the shop.
Reviews
Honest reviews from completed orders.
Only buyers with a completed order can review a shop or product. Shops can’t buy, edit or remove reviews.
Last updated 29 October 2026. Questions? Contact us