Buyer Terms: Orders, Delivery, Returns and Refunds

Each order is with one seller. Before you confirm you see the seller's name, the items, options, delivery method and fee, the total, and the seller's return terms. Confirming sends an order to the seller; the contract is made when the seller accepts it, and we tell you when they do. You receive an order record you can keep.

At present you pay cash on delivery. Pay only the order total shown; you never have to pay more unless you agree to a change and receive an updated order total.

The seller delivers within the area and time shown, using their own delivery or a courier. Check the parcel when it arrives. If it is visibly damaged, tell the courier and the seller.

You can cancel free of charge from your order page until the seller dispatches it. After dispatch you can refuse delivery or use a return.

If an item is damaged, faulty, wrong, missing or not as described, request a return, replacement or refund from your order page within 14 days of delivery. The seller pays to return the item in these cases. This is in addition to your rights under the Consumer Affairs Authority Act and the Sale of Goods Ordinance.

Each seller sets their own change-of-mind return window, shown on the product. Personalised, made-to-measure, perishable and opened hygiene items may be excluded if the product says so. You may need to pay return delivery for a change of mind.

The seller refunds within [OWNER: 7] days of receiving the return, or of agreeing a refund where no return is needed, by a method agreed with you. Store credit is used only if you choose it. You never have to change a review to get a refund.

Ask Searchbox to look at it from your order page or through Contact us. We will review the order and messages and help reach a fair outcome. You can also complain to the Consumer Affairs Authority, or use the Mediation Boards or the Small Claims Courts.