Category rules
Paper & Novelty category schedule
Greeting cards, gift wrap, printed goods, party supplies, novelty items and personalised paper goods.
Being finalised with our lawyer. Not in force yet and not available to accept.
#1. What this schedule covers
This schedule applies to your products in Paper & Novelty and forms part of your Master Seller Services Agreement. It covers: greeting cards, gift wrap, printed goods, party supplies, novelty items and personalised paper goods.
It does not cover: fireworks and explosives, and printed material that copies someone else's artwork or trade marks. These are not allowed unless Searchbox has given written approval after a separate review.
#2. What your listings must tell buyers
Before a buyer orders, each listing must show:
- Size, paper type, print method and quantity.
- For personalised items: what the buyer must provide and the approval steps.
#3. Safety, standards and legal rules
- Printed designs must be your own or properly licensed.
- Matches must carry the compulsory SLS mark where required.
- You must hold any licence, registration or approval the law requires for what you sell and keep it up to date. Searchbox may ask to see it.
#4. Delivery and returns in this category
Personalised items can be excluded from change-of-mind returns if shown before ordering, but not from returns for printing mistakes you made.
#5. Changes, recalls and evidence
Tell Searchbox before you start selling a materially different type of product in this category, and immediately if a product is recalled, found unsafe or the subject of a regulator's request. Stop selling it, help contact affected buyers and keep records of what you sold. If a product also falls under another category's rules, those rules apply as well.
Related documents
Questions?
Ask us before you accept anything. This page is the standard text, not legal advice. Contact us