Pet Supplies category schedule

This schedule applies to your products in Pet Supplies and forms part of your Master Seller Services Agreement. It covers: pet accessories, toys, bedding, grooming goods and approved pet food.

It does not cover: live animals, veterinary medicines, and products made from protected wildlife. These are not allowed unless Searchbox has given written approval after a separate review.

Before a buyer orders, each listing must show:

• Suitable animal and size, materials and care.
• For pet food: ingredients, feeding guide and shelf life.

• Veterinary medicines and products with treatment claims are not allowed.
• Pet food must be safe and labelled accurately.
• You must hold any licence, registration or approval the law requires for what you sell and keep it up to date. Searchbox may ask to see it.

Opened pet food can be excluded from change-of-mind returns if shown before ordering.

Tell Searchbox before you start selling a materially different type of product in this category, and immediately if a product is recalled, found unsafe or the subject of a regulator's request. Stop selling it, help contact affected buyers and keep records of what you sold. If a product also falls under another category's rules, those rules apply as well.