Seller Listing, Reviews and Verification Policy

Each product keeps one permanent listing with its real photos, options, prices and stock. Do not reuse a listing for a different product to keep its reviews. Archiving a product keeps its history.

Only buyers with a completed order can review the shop or a product. You may reply politely and report reviews that break our rules (for example abuse or personal information). You must not write reviews of your own shop, ask friends to, offer anything in return for a review without saying so, or pressure buyers to change an honest review. We do not remove reviews just because they are negative.

Search results and category pages are ordered by relevance to the search, availability and other signals we describe on the site. Paid placements are always labelled Sponsored and never change a shop's reviews or badge.

The badge shows that a shop has passed Searchbox's checks and earned a track record. It needs: a complete approved shop profile; business and TIN evidence checked; seller agreements accepted; at least [OWNER: 30] days of trading; at least [OWNER: 10] completed orders from at least [OWNER: 5] different buyers; at least [OWNER: 5] shop reviews averaging [OWNER: 4.5] or more; and no serious unresolved issue. Orders and reviews count over a rolling [OWNER: 180] days. The badge cannot be bought and is not a government approval or a guarantee of every order.

If a shop stops meeting the criteria we tell the seller and allow [OWNER: 30] days to recover before the badge is removed. Serious abuse, such as fake orders or reviews, can lead to immediate removal, with a reason and a way to ask for a review.