Beauty & Wellness category schedule

This schedule applies to your products in Beauty & Wellness and forms part of your Master Seller Services Agreement. It covers: everyday cosmetics, skincare, haircare, fragrance, soaps, bath products, grooming tools and wellness accessories.

It does not cover: medicines (including Ayurvedic or herbal medicines sold as treatment), prescription products, food supplements, medical devices, and products claiming to treat, cure or prevent disease. These are not allowed unless Searchbox has given written approval after a separate review.

Before a buyer orders, each listing must show:

• Full ingredients (INCI names where available), size or volume, and directions for use.
• Warnings, patch-test advice and who should not use the product.
• Expiry date or period after opening, and batch number for manufactured products.

• Products must meet the National Medicines Regulatory Authority Act, No. 5 of 2015 and any registration or labelling rules for cosmetics. [SOLICITOR: confirm current NMRA cosmetics registration and advertising rules.]
• No medical or "clinically proven" claims unless you can show evidence the law accepts.
• Toothpaste and toothbrushes must carry the compulsory SLS mark where required.
• You must hold any licence, registration or approval the law requires for what you sell and keep it up to date. Searchbox may ask to see it.

Opened or used cosmetics and personal-care items can be excluded from change-of-mind returns for hygiene reasons if shown before ordering. Buyers keep their rights for damaged, wrong, expired or unsafe products.

Tell Searchbox before you start selling a materially different type of product in this category, and immediately if a product is recalled, found unsafe or the subject of a regulator's request. Stop selling it, help contact affected buyers and keep records of what you sold. If a product also falls under another category's rules, those rules apply as well.